Frequently Asked Questions

Students should provide their last name & first name to the driver in order to board the bus.

One week before the ride as well as one day before the ride, an email will be sent to the person who booked the ride with specific instructions for the ride. That email should be forwarded to the rider!

This question applies only to schools with 2 campus locations.

When booking your ride, you DO NOT need to specify which on-campus pickup/drop off you want to use.  Simply be at your pickup at the specified time.  The times shown on tickets and emails are for the FIRST on-campus pickup.  The website will tell you how much later the next pickups occur.  No matter your choice, your seat is guaranteed and will not be given away to another rider.

The bus will leave promptly at the scheduled time with or without all reserved riders. Please plan to arrive at least 15 minutes prior to departure to check in and load luggage.

We always appreciate a heads up when you are not planning to ride the bus home but if you are a no-show on your ride home from school, your ride back to school will not be affected.

Just like you, our team is watching forecasts for day of travel. Normally, we will only make changes when there are driving restrictions on the roads we travel. Since that happens very infrequently, you can expect that we won’t make any changes. Additionally, please note, we never expect to cancel a route entirely. It is our goal to keep travel on the same day; including moving travel up earlier or delaying to later. Should we decide to make a change, we will communicate with everyone by email and through the schools’ College Break Bus Facebook group (you can find a link on the webpage for each individual university).

If you decide not to travel with us due to weather or schedule changes due to weather, our regular “No Refund/No Transfers/No Credit” policy still applies.

There is no need to contact our office because we are working hard behind the scenes to be able to make the best decisions possible to keep our riders safe. If you don’t hear from us by email or through the Facebook Group, then there are no schedule changes.

There is no assigned seating on college break trips.

Each passenger may bring 1 large suitcase (no more than 40 lbs please) to store underneath the motorcoach. Under no circumstances should luggage exceed 50 pounds. If luggage exceeds 50 pounds, the guest will be responsible for loading/unloading their heavy luggage. A carry on (tote or backpack) may be brought onboard. Make sure to place your name and contact information inside and on your suitcases and carry-ons.

Often times, there are multiple buses going to the same destination at the same time. If you want to ensure you will travel together, please make one reservation for multiple people.

If you must cancel a ride, please email [email protected] with the order # and the rider name.

Cancellations must be made 21 or more days prior to (each) departure date to receive a refund less a $10 processing fee.

If you are canceling part of a round-trip ride, your ticket price will be adjusted to a one-way fare. The refund back to you will be the difference, less our $10 processing fee.

Because we book our inventory of buses 3 weeks in advance, cancellations made 20 days or less prior to departure are non-refundable, non-transferable, and cannot be used for credit to travel on future rides.

When making changes to future reservations more than 20 days in advance, there is a $10 processing fee. If your revised order costs less, we will deduct $10 from any refund due back to you. If the reservation costs more than originally paid, we will charge any balance due including the $10 processing fee.

Tickets are non-transferable from our end.

If you want to give/sell your ticket to another person, they will need to check in with the original rider’s name and travel to/from the same exact location as the original rider. All communication including confirmation emails will be sent to the original person who booked the ticket who would be responsible for forwarding any updates or communications.

We hope to confirm every route that is planned but sometimes, we just don’t get enough bookings to run a route. If you book onto a route that is eventually cancelled, you will receive notification and a full refund of any monies paid to us.

It is our goal to alert you no less than 3 weeks prior to the departure date if we must cancel your route.

For transparency purposes, the number of seats available on a route is visible during the booking process. This can help you gauge the popularity of a route.

When an order is placed, an order confirmation is emailed to the person who booked the ride and a copy is sent to the rider. This is the only time that the rider will receive an email from us.

One week before the ride as well as one day before the ride, an email will be sent to the person who booked the ride with the exact time, pick up and drop off location, and any other pertinent information regarding the ride. That email should be forwarded to the rider!

As you can see, we really don’t want you to miss your ride!

One week before the ride as well as one day before the ride, an email will be sent to the person who booked the ride with the exact time, pick up and drop off location, and any other pertinent information regarding the ride. That email should be forwarded to the rider!

Yes! Every bus has a restroom. We ask that you use the bathroom only in emergency.

The buses have free Wi-Fi, power outlets, and a bathroom.

Our Wi-Fi service can accommodate basic internet browsing and checking/sending e-mails. Since this is a shared service with limited bandwidth, please refrain from streaming video, audio and file downloads as a courtesy to other passengers. In addition, overall connection speed may be affected by the number of Wi-Fi users on the bus.

You can purchase tickets right up until the trip’s departure as long as there is availability.

No, all rides must be booked through the College Break Bus website.

If you plan on traveling with a wheelchair, please email [email protected] at least 48 hours prior to departure so we can accommodate you.

Buses are scheduled to make no more than 5 stops within a route. Most trips have 3 stops.

One week before the ride as well as one day before the ride, an email will be sent to the person who booked the ride with the bus’s route including exact times, pick up and drop off locations, and any other pertinent information.

For trips of over 6 hours, you can expect that a rest stop will be made for no more than 15 minutes. We leave this up to the discretion of the driver. Please make sure you bring snacks and water to hold you over until your destination.

College Break Buses are available to students only. Students at neighboring colleges are welcome to take the break bus.

You can purchase as many rides as you would like (based on availability).

Stay tuned! While we don’t have anything in place right now, we are working on this 🙂

Drivers are always appreciative of your gratuities. Should you wish to extend your appreciation, please tip the driver in cash or venmo @collegebreakbus with the trip date, college name and route color (if applicable).

Alcohol IS NOT allowed on the bus. It can be transported in your luggage and stored underneath the bus.

If anyone is caught drinking alcohol while on the bus at any time, the driver will pull the bus over at a safe location and drop any offending riders off who will then have to make their way home or to school on their own. No refunds will be issued.

Smoking/Vaping of any sort IS NOT allowed on the bus.

If anyone is caught smoking or vaping while on the bus at any time, the driver will pull the bus over at a safe location and drop any offending riders off who will then have to make their way home or to school on their own. No refunds will be issued.

If we have multiple buses departing to and from the same location at the same time, we will send an email letting you know which bus you have been assigned to. All bus assignments are final. We will have signs in the window announcing which bus is going where. Please make sure you board the correct bus.

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